Mobile RMM Dashboard
The Remote Monitoring & Management (RMM) tool used by the company did not have an easy way of quickly viewing active alerts without launching the Windows desktop application. The tech lead wanted a way to simply view all active alerts, specifically from a mobile device.
Technicians no longer needed to continue to monitor their computers when on-call. It freed them up to spend more time doing the things they enjoyed when responsible for being the initial point of contact during outages or emergencies.