The Problem

The Remote Monitoring & Management (RMM) tool used by the company did not have an easy way of quickly viewing active alerts without launching the Windows desktop application. The tech lead wanted a way to simply view all active alerts, specifically from a mobile device.

The Solution

I designed a responsive web app using ASP.NET MVC that queried data from the MySQL database of the RMM tool and presented any active alerts on the page. JavaScript was used to keep the views up to date by refreshing the data in the background every 30 seconds. Authentication was handled by Active Directory, and once the credentials were issued, a cookie was used for persistent authentication.

The Results

Technicians no longer needed to continue to monitor their computers when on-call. It freed them up to spend more time doing the things they enjoyed when responsible for being the initial point of contact during outages or emergencies.